DAYSTAGE’S TERMS & FAQ

Last update: May 2018

Once you have booked a session, cancellation and 'no show' fees will depend on the price set for your booked session. 

 

Cancellation

If any user cancels a session before payment was submitted, there will be no fee.

Cancelling a booked session (after payment has been submitted) incurs a 3% cancellation fee.

 

Late Cancellation

A late cancellation occurs when a session is cancelled after payment has been submitted, with less than 24 hours until the session is set to begin.

 

If the canceling user is the buyer (buyer = user initiated the session), the user will incur a 50% late cancellation fee.

If the canceling user is the seller (seller = user did not initiate the session), the buyer will receive a complete refund while the seller incurs a normal cancellation fee.

 

No Show

In the event a user does not show up for a booked session, the user's status will be set to 'No Show' which may hinder the user's ranking on Daystage.

 

If the 'no show' user is the buyer (buyer = user initiated the session), the user will incur a 100% no show fee.

If the 'no show' user is the seller  (seller = user did not initiate the session), the buyer will receive a complete refund while the seller incurs a normal cancellation fee + a lower ranking on Daystage. If a user's status is frequently set to 'no show', other users will be made aware of this before booking a session with the user. This can significantly lower the user’s booking rate on Daystage.

 

Incomplete Sessions

In the event that a session lasts less than the set length, payment will be calculated in the following manner: 

 

- If a session lasts less than 3 minutes, there will be no fee and the buyer will receive a complete refund (minus 3% transaction fee).

- If a session lasts longer than 3 minutes and up to 50% of the set length, payment will be 50% of the total price + service fee.

- If a session lasts longer than 3 minutes and up to 75% of the set length, payment will be 75% of the total price + service fee.

- If a session lasts longer than 3 minutes and up to 100% of the set length, payment will be 100% of the total price + service fee.